Refund policy
Returns & Refunds
At SIXDAYS COLLECTION, every personalised brush is engraved to order. Please check your engraving details carefully before placing your order.
Personalised & Engraved Items
Because personalised products are made specifically for you, we do not accept returns or exchanges for change of mind once personalisation or engraving has started.
If the engraving was completed exactly according to the details submitted by the customer, we are unable to accept a return because of spelling, capitalisation or other customer-provided errors.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or with an engraving error caused by us, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once the issue is confirmed, we will arrange an appropriate replacement or refund.
Changes & Cancellations
You may request a change or cancellation within 24 hours of placing your order.
Because personalised orders may enter engraving quickly, changes or cancellations may no longer be possible once personalisation has started.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact
SIXDAYS COLLECTION
Email: hellosixdayscollection@gmail.com
Phone: +60 11-6290 2721